Montala : Jobs

Enthusiastic? Motivated? We're looking for the right individuals to join our growing team.

Montala is the perfect place to hone your abilities, working with our highly skilled team developing and supporting the leading open source Digital Asset Management solution, ResourceSpace.

Benefits for all employees

Employee owned business - all employees have a voice and can put themselves forward for election as a trustee (having ultimate responsibility for the business)
After your first year, profit sharing - 90% of our profits go to staff (the rest to charity) meaning sizeable quarterly bonuses based on seniority, performance and your time with the business. For those who have been at Montala for a few years the profit share can often be more than base salary.
Competitive salaries reviewed regularly with a bracket scheme to ensure fair pay across the business
Private Health Insurance - the top level of cover from BUPA
Employer contributed workplace pension scheme to 3% (4+4 scheme)
Flexible home/office working - it's up to you
Flexible hours so you can fit work around your personal/family life
25 days annual leave plus bank holidays rising over time to a maximum of 35 days (after 12 years)
5 days paid annual leave to work on community/charity projects
Wellness fund - £250 a year towards fitness/wellbeing memberships
Cycle to work scheme - buy a bike at a significant discount
100% electric company cars available via salary sacrifice (low BIK) with free charging at the office
Free eye tests, 15% off eye wear
Well equiped office (for optional office days) with comfy staff lounge, pool table, full kitchen

Open positions

Customer Success Support Executive - Maternity Cover with potential to become permanent

Salary: £29,100 to £43,300 depending on experience.

We’re a small and friendly software company in Oxfordshire and we’re looking for a Customer Success Support Executive to join our team.

Our clients all use ResourceSpace, our web-based Digital Asset Management software, and we want to make sure it’s invaluable to them.

You won’t be phased by big names - our clients include Unicef, Direct Wines and HMRC - and a desire to learn and take on new responsibilities is essential.

Responsibilities include:

Managing your own clients, setting up meetings and taking calls to make sure they’re using ResourceSpace effectively - you’ll learn plenty about the software, the functionality and the different configuration options available - it’ll be up to you to apply these to help the customer achieve their goals.
Developing relationships that promote loyalty and retention - ultimately reducing churn.
Setting up systems and onboarding new clients - using your knowledge of the system you’ll create bespoke setups for each of your clients to make sure the system works perfectly for them. You’ll train clients successfully and explain complex setups in simple terms.
Liaising between the Support team and Customer Success - keeping on top of tasks for your customers to make sure things are completed properly and the customer is always in the loop.
Problem solving - thinking around problems and working out the best solution for your customer.
Proofreading and assisting with email campaigns.
Looking for functionality that’s missing and feeding back to the Development team.

You’ll need to be used to word processing, spreadsheet software and eager to learn about ResourceSpace - ideally with some technical background. You’ll also need to be on the ball, organised and good at building relationships.

You’ll be friendly, approachable and motivated. You’ll be happy talking to clients and have an excellent writing style - communicating clearly and effectively. You’ll manage your time efficiently and be good at solving problems.

This is a great opportunity to join a growing company, develop your skills and contribute to the success of ResourceSpace. If this sounds like you please get in touch.

Contract length: 14 months

Experience:

Account management: 1 year (preferred)
Customer service: 1 year (preferred)

Work Location: Remote (UK based)

Apply now

Senior Software Engineer

Salary: £49.100 plus profit share plus benefits

We're looking to add a Software Engineer to our team to develop and support our open source Digital Asset Management software, ResourceSpace. The split of work will be approximately 60% new feature development, 40% issue resolution and general software support.

Responsibilities include:

Developing new features and fixing bugs in the software base code
Writing documentation and technical specifications
Testing code and writing automated tests
Reviewing code changes from other software engineers

Preferable skills and experience:

PHP
Basic administration of LAMP stack
Linux skills
MySQL or other database platform
HTML, CSS, Javascript, jQuery

The ideal candidate will be a self-motivated team player, with excellent interpersonal and communication skills. They will be able to manage their time well, and solve problems efficiently.

This is an exciting opportunity for the right person to build on and further develop their skills and play a key role in the growth of our company.

Work Location: Remote (UK based)

Apply now